CloudWeave VPN Refund Information

01Scope and purchasing channels

First check where the order was purchased. Google Play orders are subject to the applicable Google Play refund rules. If you purchased through another official channel, also check the order and refund conditions clearly shown at purchase.

Refund eligibility depends on the order, reason for the request, purchasing platform rules and applicable law. This information does not promise approval of every request, nor does it exclude or limit statutory rights to refunds, withdrawal or other consumer remedies.

02Google Play orders

For Google Play purchases, you can request a refund through Google's official refund process or contact us for order and service support. Rules may vary by location, purchase and request timing; use the Google Play rules applicable to your order.

Use the Google Account used for the purchase to find your order. Repeated requests for the same transaction do not speed up Google's processing.

03Contacting CloudWeave

Email [email protected] to request a refund or ask us to check an order. Include the information needed to locate it:

• Your CloudWeave account email and purchasing channel.
• Order number, purchase date and plan name.
• The reason for your request and relevant error messages or screenshots, if any.

Do not send passwords, verification codes, full card numbers or unrelated sensitive information. We may need to verify the order or your identity. Submitting a request does not mean a refund has been approved.

04Cancellation is not a refund

Cancel automatic renewal with the relevant purchasing platform if you do not want future charges. Google Play subscriptions usually remain available until the paid period ends after cancellation, but cancellation alone does not automatically refund that period, subject to legal or platform exceptions.

Uninstalling the app does not cancel a Google Play subscription. Logging out, stopping use or emailing a refund request should not be treated as completion of the platform's cancellation process. Check the subscription status shown by the platform.

05Review, decisions and payment timing

Requests require checks of the order, payment status, circumstances and applicable rules. Track Google Play decisions through its official channels. For issues we handle, follow up through the original email conversation.

After approval, the destination and timing of returned funds depend on the purchasing channel, payment method and payment provider. Rely on the formal refund notice; receipt of an email by support or an ongoing review does not mean money has been returned.

A refund may cause the related subscription or service benefits to be adjusted or ended under the purchasing platform's rules. Contact us if the benefits or refund status do not match the notice.

06Unexpected charges and service issues

If you suspect duplicate charges, unauthorized transactions, missing paid benefits or a service that does not work, promptly contact the purchasing platform or us with the necessary order details.

For troubleshooting, we may ask when the issue occurred, which app you used and any error information. Troubleshooting does not affect your right to make a timely refund request or dispute under law. Also check deadlines set by the platform or applicable law.

07Account deletion and contact

Account deletion, subscription cancellation and refund requests are separate processes. An account deletion waiting period is not a refund deadline and does not determine order eligibility for a refund. See the Privacy Policy for account and data deletion.

For help identifying a purchasing channel, canceling renewal or following up on a refund, contact [email protected]. Order-related information is handled under the Privacy Policy.